Developing and maintaining a dedicated help desk services can be essential to your company’s success. But hiring and retaining the expert personnel needed to ensure top-quality support can be a difficult and costly task.
DataChambers offers a cost-effective alternative. Our customer care center is staffed by highly experienced information technology professionals who are available 24 hours a day, seven days a week.
We offer three levels of service – from simple call center staffing to complete lifecycle support for problem resolution. All three levels include access to our comprehensive incident management system. You’ll be able not only to monitor the tickets we’ve opened on your behalf, but also to use the system for your own internal reporting and tracking needs. We can notify you by email, phone or pager when tickets are opened or closed or when we complete specific steps within the customer care process.
Tier 1: Our experts answer all calls, open trouble tickets, document issues and notify a designated member of your team.
Tier 2: In addition to Tier 1 support, we document and perform up to two procedures defined by you. We assign incidents and make all the notifications required by your rules of escalation.
Tier 3: In addition to Tier 1 support, we document and perform up to five procedures defined by you, assign incidents and make all the notifications required by your rules of escalation.
After-Hours Only Support: If you choose, DataChambers can answer only those calls received after hours. We can perform tier-pertinent tasks, notify you based on your escalation rules and return complete control to you when your team is back in the office.
The DataChambers Advantage