Technical Expertise:

• Dedicated and experienced technical support staff

Anytime Accessibility:

• 24 x 7 x 365 access via telephone, e-mail or online Trouble Ticket System

Issues Management:

• Trouble Ticket System for management, tracking, and monitoring of customer issues

Network Operations Center (NOC):

• Proactive 24 x 7 x 365 network and application monitoring
  

Results and Accountability:

• Rapid resolution initiation and issue confirmation resolution
• Technical Support Engineers receive constant training and certification on products and support routines
• ACD System to monitor call length, wait, and hold time to ensure high-level responsiveness. Calls are monitored for quality assurance